CareWindow
CareWindow bridges the gap between elders ageing at home and their families, ensuring distance or physical limitations no longer hinder precious moments together. Their innovative solution is designed for easy use by everyone, especially catering to those with dementia, limited mobility, or eyesight challenges.
CareWindow offers a range of products suitable for:
Families
- CareWindow Plus – a lifeline for families who have loved ones living alone, at home, or in care
- CareWindow Complete – a full landline replacement, with the regular phone network plus video calling and care
- Konnekt – a captioning home phone for the hearing impaired — with videocalls
Support at Home providers
- CareWindow Pro – a remote nursing system for Support at Home providers
Retirement Living and Residential Aged Care Homes
- CareWindow Enterprise – the best phone for Retirement Living and Residential Aged Care, and an enabler of Healthcare at Home
Why Choose Care Window
Stay Connected: CareWindow’s auto-answer feature allows for zero-touch calls, making it simpler than ever to check in daily.
Simple and Secure: With no complicated setups and utmost privacy, keep your family moments private and secure.
Designed for Everyone: Specifically designed for aged care and home care environments, offering simplicity and ease of use even if technology feels out of reach.
Payment Options
If you’re an NDIS participant or have an aged care plan, find out more about the eligibility, requirements, process, and relevant codes and categories.
CareWindow for Families
CareWindow for Support at Home. and Retirement Living and Residential Aged Care providers
CareWindow Plus
A lifeline for families who have loved ones living alone, at home, or in care.
Core Communication
- Videocalls
- Calling directly from a web browser
- Send text messages to the device
- Video postcards and voice messages
Ease of Use and Accessibility
- Simple and easy to use, adaptive settings for disability
- Orientation clock
- Automatic answer
- Automatic dimming display
- 18 languages
- Ongoing adaptation for changes in cognition, dexterity, hearing and vision (premium support)
CareWindow Complete
A full landline replacement, with the regular phone network plus video calling and care.
CareWindow Complete is the full-cover bundle for Support at Home clients with higher safety, connectivity, or cognitive needs. It includes everything in CareWindow Plus, plus standard phone calls on the regular phone network, family-managed call screening, built-in mobile connectivity (no Wi-Fi or third-party SIM needed), and priority support — funded as a wrap-around service under AT-HM.
Phone Network and Calling
- Standard inbound and outbound phone calls on the regular phone network
- A full landline replacement — works without Wi-Fi or a separate phone
- Reachable by GPs, pharmacies, and family who don’t use video
- All Plus videocall and group call features included
Family-managed Call Screening
- Contact whitelist and blacklist managed remotely by family or carers
- Unknown callers diverted for family review before being added
- Automatic spam-call filtering, reducing distress and financial harm risk
- Strong fit for clients vulnerable to scams or living with cognitive impairment
Konnekt
A captioning home phone for the hearing impaired, with videocalls.
Konnekt is a beautifully simple home phone built around accessibility. A large 15-inch touchscreen, oversized buttons, fast automatic captions and one-touch calling give people with hearing, vision or dexterity needs a confident, dignified way to stay connected.
Phone and Video Calls
- Standard phone calls to and from any phone
- One-touch speed-dial buttons
- Video calls to iPhone/Android, iPads/tablets and computers
- Dialpad option for regular phone numbers
- Group videocalls
- Flashing call alert
- Screenshare
- Voicemail
Safety and Connectivity
- Optional Help button that auto-dials up to 5 people
- No active phone service required
- Optional Auto-Answer for trusted carers
- Compatible with any internet service
- Works on Wi-Fi or network cable in any room
CareWindow Pro
A remote nursing system for Support at Home providers.
CareWindow Pro is the enabler for a remote nursing services business, a practical answer to the nationwide nursing shortage. Combined with our nursing staff, the offering sits between an internal nurse (cheapest) and an agency nurse (most expensive), giving providers a flexible, scalable model for delivering quality care at home.
Clinical Workflow
- Scheduled videocalls
- Sidebar add-on for Visual / etc.
- Surveys and questionnaires
- Announcements
- Care notes
- Groups and settings configuration
- Large group calls (up to 15 participants)
- Screenshare
The “Care Circle” Tab
- Structured health check-in engine
- Proof of decline to justify funding increases
- Automated rescheduling
- Talius and other sensor integration
- Schedule publishing
- Concierge button
- Audit reports
CareWindow Enterprise
The best phone for Retirement Living and Residential Aged Care, and an enabler of Healthcare at Home.
Platform and extensibility
- Plugin / app ecosystem for third-party apps (strictly controlled)
- Forms (e.g. food menu selection) and announcements
- Software SDK for module development
- Enables future services such as telehealth and remote care
- Talius sensor battery status and room status
- Designed to evolve with resident and operational needs
High Availability and Reliability
- Redundant Australian-based servers
- Uptime and reliability SLA
- Lean codebase — unused features are removed for reliability. New features generally release on CareWindow Plus first
NIDS payment options
Eligibility
- Twelve months of either bundle is under $1,500, so both are Low Cost AT: no quote, no NDIA pre-approval, no AT assessment
- Add-ons like captioning can push past $1,500, which makes it Mid Cost AT and needs an AT assessor’s letter
Codes
- 03_222100911_0124_1_1 Low Cost AT, Communication or Cognitive Support. Category 3 Consumables (Core), reg group0124. No price limit: notional $1.00/unit,so a $1,122 invoice is 1,122 units
- Where funding already sits in Capital AT group 0124, bill the monthly service as 05_222100115_0124_1_2
Process
- Self-managed: pay the invoice, claim it in myplace
- Plan-managed: send the invoice on. The item number is printed on it
- NDIA-managed: needs a registered provider and a service booking. Call us first
Evidance
- Not required at this price. If queried, a short OT or speech note settles it: the barrier, how CareWindow helps, the plan goal
- Not an excluded item: single-purpose device, no app store. The monthly fee buys the AT service, not a telco plan
Support at Home – AT-HM scheme, aged care assessed
Eligibility
- Both bundles sit in the medium tier, up to $2000, where a quote and prescription are enough
Codes
- Device 22 24 04 Multifunctional communication systems
- Monthly service WRAP-006 Maintenance and delivery WRAP-003, both under SERV-0065
Process
- New client: quote the device (22 24 04), 12 months of service (WRAP-006) and delivery (WRAP-003)
- Existing client: add 12 months as a WRAP 006 line. No new prescription
Participant Contribution
- Wrap-around is 0%. WRAP-003 and WRAP006 cost the client nothing
- The device is not. Charged at independence rates: 5% full pensioner, 5-50% part pension or CSHC, 50% self-funded or not assessed
- Grandfathered clients (those on a Home Care Package before 12 September 2024) generally pay nothing
CHSP & geat2GO
CareWindow is listed on geat2GO, the national CHSP ordering portal run by Indigo; you should order it through the CHSP ordering portal.
Eligibility
- Aged 65+ (50+ for Aboriginal and Torres Strait Islander people), at home, assessed for CHSP and not on Support at Home or a Home Care Package
- Up to ~$1,000 per year, or up to $2,500 where the need is urgent and a health professional supports it. No cost to the client
Category
- CHSP service group Goods, Equipment & Assistive Technology → communication and information management products
- CareWindow is listed on geat2GO, the national CHSP ordering portal run by Indigo. Order it there
Process
- Client is assessed by My Aged Care and gets a referral code
- An OT, physio, speech pathologist or aged care assessor with a geat2GO account submits the request with that code
- geat2GO approves and orders. Delivery typically 1–2 weeks
- Covers the first 2–6 months while AT-HM is pending. Move the service onto WRAP-006 once Support at Home is approved, as a client can’t hold both at once