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Australia's Largest Assistive Technology Retail Experience
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Terms and Conditions

NovitaTech Legal

NovitaTech supports individuals to access Assistive Technology (often called AT) to help them move, play, learn and work.

When you shop with us, or access our services online, these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with Customer Service Team – we always love to hear from you!

We keep these Terms and Conditions updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

Website Conditions of Use

Although NovitaTech maintains this website for the provision of information, sales of products, and services, advice, news and events, no claim is made by us as to the accuracy, authenticity or timeliness of the content of the site. All persons accessing the site are responsible for assessing the relevance, accuracy, currency, or completeness of its content.

NovitaTech makes no representation as to the availability of the site and the availability of websites linked from or to the site.

As the internet is not a secure medium where communications may possibly be intercepted or altered in transit, NovitaTech does not warrant that the website is free from anything which may damage any computer or data on that computer as a result of accessing the website. Further, NovitaTech does not represent or warrant that applications or payments initiated through this site will in fact be received or made to the intended recipient. Users are advised to confirm the application or payment by other means.

To the maximum extent permitted by law, NovitaTech excludes any liability to any person for loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the materials and information on this website and any use of the website.

The information and data on this site is subject to change without notice. NovitaTech may revise this disclaimer at any time by updating this posting.

Intellectual Property

The contents of this site are NovitaTech’s property and are protected by copyright, trademark and other intellectual property laws. This site and its contents may be viewed using a web browser and parts of this site may be copied electronically and hard copies printed solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display or performance, of the content of this site is strictly prohibited.

Third Party Sites

This site may contain links to third party websites. These linked websites will have their own terms and conditions of use and you should familiarise yourself with these. NovitaTech is not responsible for the condition or content of those sites as they are not under our control. Persons accessing those sites, or using products or services referred to on them, do so at their own risk. The links are provided solely for convenience and do not indicate, expressly or impliedly, an endorsement by NovitaTech of the sites or of the products or services referred to on them.

Store Disclaimer

Due care has been taken to ensure all of the information displayed on our website and store is accurate. All measurements, images, colours, specifications and product information is to be used as a guide only.

It is NovitaTech’s recommendation that a clinical assessment delivered by a trained allied health professional is undertaken before a product is purchased. NovitaTech reserves the right to modify the design or appearance of any product displayed on our website without prior notice.

To the extent permitted by law, any condition, warranty or guarantee which would otherwise be implied into these Terms of Use is hereby excluded. Nothing in these Terms and Conditions excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Australian Consumer Law or any similar law which cannot be excluded, restricted or modified. To the fullest extent permitted by law, our liability to you for a breach of a non-excludable right is limited, at our sole discretion, to the resupply of the products again or the payment of the cost of having the products supplied again.

Privacy Policy

Our Privacy Policy explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Shipping and Returns Policy

Our Shipping and Returns Policy explains how you may be eligible to return goods received from NovitaTech, in addition to providing information around shipping and expected delivery times when shopping online. 

Governing Law

These Terms of Use are governed by the laws of South Australia. You agree to submit to the non-exclusive jurisdiction of the courts of South Australia.

Contact us

If you need to contact us for any reason, please do so using the contact details below:


31 Manton Street


South Australia 5007

Phone: (08) 8424 6160

Email: [email protected]